Before work begins
You may cancel for a full refund before Portfolio Studio begins substantive work on your order. Administrative review of the order and scheduling alone does not eliminate this right.
After production begins
Once substantive research, writing, design, editing, or development has begun, refunds are not automatic because time and custom work have already been committed. Your package’s remaining included correction rounds are available while the order is active. If you cancel, we will consider a partial refund based on the unused portion of the service and the work already completed.
If we cannot deliver
If Portfolio Studio cannot deliver the purchased service, or materially fails to provide the agreed work and cannot reasonably correct it, we will provide an appropriate full or partial refund. We will not deny a legally required remedy.
After delivery
A change of preference after the included revision process does not by itself qualify for a refund when the agreed service was delivered. Please raise delivery or quality concerns within 14 days after delivery so we can review the work, correct a material issue, or determine a fair refund.
How to request a refund
Email studio@portfoliostudio.co from the address used for your order. Include the order reference and a concise explanation. Approved refunds are returned to the original payment method. Stripe or other processing fees will be returned when the processor returns them to us; otherwise, a nonrefundable processor fee may be deducted where permitted by law.